Gartner Research

CSP CTIOs: Implement Bimodal Network Operations for Better Innovation and Monetization

Published: 24 March 2016

ID: G00295413

Analyst(s): Mentor Cana , Amresh Nandan


Digitalization of network operations demands new service orchestration and management capabilities. Communications service providers' chief technology and information officers can gain maximum benefit via a bimodal approach while adopting software-defined network and network function virtualization.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digitalization places demands on communications service providers (CSPs) to not just improve customer experiences, but to reimagine how customers consume and use network services
  • Service-centric approach to network management demands a feedback loop among operational functions, which is often not possible with traditional network management models limiting innovation in products and services that CSPs are able to deliver
    • Mode 2 Operation Toward Virtualization and Orchestration
    • Adopt a Flexible and Reusable Resource Model
    • Network Function Exposure Through Open APIs and Open Platforms
  • The move toward bimodal operation can enable faster monetization; however, it requires CSPs to be proactive with culture change and workforce readiness

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