Gartner Research

Best Practices for Using Cisco Cloud UC Solutions in a Bimodal Strategy

Published: 25 March 2016

ID: G00302965

Analyst(s): Bern Elliot , Daniel O'Connell

Summary

IT leaders will see Cisco embracing a major architectural shift of its cloud UC strategy. Existing tools such as Cisco HCS, WebEx and Jabber remain relevant through at least 2019. However, over a multiyear time frame, users will proportionately obtain more UC services from the new Spark platform.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Secure a System-Level Understanding of the Cisco Bimodal Cloud UC Vision
    • Mode 2 — Spark
    • Mode 1 — Cisco HCS
    • Advice to Users
  • Continue With HCS/WebEx Investment
    • Cisco HCS Challenges
    • Advice to Users
  • Transition Slowly to Cisco Spark
    • Advice to Users
  • Pursue Hybrid Cisco Cloud UC Deployments — Connecting HCS With Spark
    • Spark Challenges
    • Advice to Users
  • Summary and Early Market Feedback

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.