Gartner Research

Best Practices for Using Cisco Cloud UC Solutions in a Bimodal Strategy

Published: 25 March 2016

ID: G00302965

Analyst(s): Bern Elliot , Daniel O'Connell


IT leaders will see Cisco embracing a major architectural shift of its cloud UC strategy. Existing tools such as Cisco HCS, WebEx and Jabber remain relevant through at least 2019. However, over a multiyear time frame, users will proportionately obtain more UC services from the new Spark platform.

Table Of Contents
  • Key Challenges



  • Secure a System-Level Understanding of the Cisco Bimodal Cloud UC Vision
    • Mode 2 — Spark
    • Mode 1 — Cisco HCS
    • Advice to Users
  • Continue With HCS/WebEx Investment
    • Cisco HCS Challenges
    • Advice to Users
  • Transition Slowly to Cisco Spark
    • Advice to Users
  • Pursue Hybrid Cisco Cloud UC Deployments — Connecting HCS With Spark
    • Spark Challenges
    • Advice to Users
  • Summary and Early Market Feedback

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