Gartner Research

Four Key Criteria Midmarket I&O Leaders Must Consider When Evaluating Client Management Tools

Published: 25 March 2016

ID: G00294577

Analyst(s): Mike Cisek , Rich Doheny


Client management tools are a highly commoditized, yet essential, component of midmarket IT operations. Investing in the right tool can help midmarket I&O leaders enhance IT capabilities and improve efficiency. Underinvestment can result in unforeseen negative consequences.

Table Of Contents
  • Key Challenges



  • Select CMTs That Contain Features That Provide Immediate Value and High Reuse
  • Evaluate the Benefits of Bundling the Purchase of Client Management Tools With Other IT Operations Software
  • Avoid Overestimating IT Resource Capacity and the Skill Sets Available to Manage the End-User Computing Environment
  • Prioritize Cross-Platform, Server and Mobile Device Support Where Consolidating Onto a Single Tool Can Benefit IT Operations Outside of Client Management

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