Gartner Research

How to Control IT Operations Management Costs in an Era of Business Digitalization

Published: 28 March 2016

ID: G00302949

Analyst(s): Will Cappelli , Robert Naegle


Gartner has identified six steps that infrastructure and operations leaders should follow to ensure the success of business digitalization, while reducing the overall cost of ITOM and the supported business processes. I&O leaders will need to balance spending between Mode 1 and Mode 2 investments.

Table Of Contents
  • Key Challenges



  • Assess and Model Business Digitalization's Impact on ITOM Costs
  • Optimize the Spending Distribution Between Mode 1 and Mode 2 IT Investment
  • Embrace a Data/Analytics-Centric Approach to Monitoring
  • Extract Digital Business Data From IT Operational Data for Delivery to Business Leaders
  • Use SaaS-Based Monitoring, Analytics and Automation Services, Where Appropriate
  • Define, Refine and Automate IT Operations Processes, Establishing Feedback Loops With the Appropriate Development Processes

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