Gartner Research

When Third-Party Digital Wallets Eclipse Banks' Digital Strategies

Published: 28 March 2016

ID: G00301036

Analyst(s): Christophe Uzureau


Bank CIOs and digital leaders should pay attention to the blurring of digital wallet and banking services in China. The development of low-value, real-time payment systems coincides with new, mobile P2P solutions by third parties that are gaining better access to payment and account information.

Table Of Contents


  • The Digital-Wallet-Centric Chinese Market
    • Digital-Wallet-Savvy Chinese Customers
    • Chinese Banks Do Not Have a Digital Wallet Brand
  • Breaking the Online-Offline Wall
    • How to Chat With a POS
    • Positive Lessons From the Chinese Market
    • Diluting the Value of NFC
  • The Challenge to Digital Banking
    • One Digital Wallet to Rule Them All
    • Change the Concept
  • Methodology and Definitions
    • Survey Methodology

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