Gartner Research

How AT&T Is Building Its Talent for the Digital Age

Published: 29 March 2016

ID: G00298145

Analyst(s): Mentor Cana


This case study points to how CSP CIOs and technology leaders can plan for workforce realignment as CSPs transform to become digital businesses. Collaboration between technology and HR leaders is not only focused on skills and competencies, but also on culture transformation.

Table Of Contents
  • Key Challenges



  • Start With a Pilot, and Scale Learning by Partnering With Universities and MOOC Providers
    • Phase 1: Experiment With Developing New Skills and Competencies for a Few Roles
    • Phase 2: Identify the Roles of the Future and Their Competencies
    • Phase 3: Scaling Out and Evolving the Capabilities Across the Company
  • Use Actionable Measures to Contextualize the Results of Your Talent Development Activities Into Actionable Advice Related to Business Goals
  • Make Culture and Mindset Transformation a Key Enabler of Your Workforce Realignment Initiatives
  • Collaborate With HR to Develop and Sustain Workforce Realignment Initiatives

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