Gartner Research

Exploit Infrastructure Service Trends in Your Sourcing Strategy to Improve Innovation and Optimize Delivery

Published: 30 March 2016

ID: G00300222

Analyst(s): Daniel Barros , William Maurer, David Ackerman

Summary

The growth of digital business is triggering IT organizations to implement new styles of infrastructure services. Sourcing executives must devise new strategies to take advantage of the latest trends in the infrastructure service market.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Advances in smart machine technology are driving increased automation in traditionally labor-intensive infrastructure services, enabling sourcing executives to achieve a higher quality of service at a lower cost through outsourcing
  • Digital solutions will require more-engaged users and customers, prompting sourcing executives to consider a strategy to deliver new, workplace-centric, experienced-based, end-user outsourcing services
  • As one of the fastest-growing areas of cloud computing, IaaS will provide a wealth of opportunities for sourcing executives to support business agility, reduce costs and enable bimodal IT transformation

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