Gartner Research

2016 CEO Survey: Consulting Service Providers Must Shift Service Offerings to Address Digital Business Culture Change

Published: 31 March 2016

ID: G00300078

Analyst(s): Julie Short, Elise Olding


The 2016 Gartner CEO and Senior Business Executive Survey indicates that people is one of the top three strategic priorities. Practice leaders who can leverage innovative and comprehensive advisory services aimed at people and organizational culture will increase their clients' ability to transform.

Table Of Contents


  • Consulting Service Providers Must Integrate Human Capital Management and Organizational Change Management Services to Enable Their Clients' Digital Transformation Success
  • Consulting Service Providers Must Focus on People and Change Services to Address New Methods for Process Design and Empower an Adaptive Workforce
  • Consulting Service Providers Must Expand People and Change Service Offerings to Include Diversity and Digital Dexterity
    • Consulting Service Providers Must Evolve Employee Performance Management Services to Enable Successful Digital Businesses

Background and Context

The Impact

  • Leverage Cognitive Neuroscience and Brain-Aware Techniques to Shift Organizational Culture and People to Thrive in a Digital Business
    • Use Diversity as a Differentiator to Fuel the Innovation Needed for Successful Digital Businesses
    • Innovate Employee Performance Management Services to Reflect the Needs of a Digital Business
    • Rebuild Leadership and Management to Be the Models for Change


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