Gartner Research

2016 CEO Survey: A New Financial Services Digital Ecosystem Will Redefine the Industry

Published: 31 March 2016

ID: G00297451

Analyst(s): David Furlonger

Summary

The 2016 Gartner CEO and Senior Business Executive Survey indicates that revenue growth, productivity improvements and digital transformation dominate FS CEOs' agendas. The emergence of a new digital ecosystem will cause CEOs to question if the industry has lost control of its value proposition.

Table Of Contents

Survey Objective

Data Insights

  • Finding No. 1: Core Business Priorities Are Little Changed From 2015, With Growth via Customer Experience Improvements Being Paramount
    • CEO Beliefs
  • Finding No. 2: Productivity Improvements Are Being Sought by CEOs Through Digital Technology, Even as Employment Numbers Grow
  • Finding No. 3: CEOs Remain in Charge of the Digital Agenda Centered on Analytics and Automation, and "Fast Following" of Business Innovation Trends
  • Methodology

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