Gartner Research

2016 CEO Survey: A New Financial Services Digital Ecosystem Will Redefine the Industry

Published: 31 March 2016

ID: G00297451

Analyst(s): David Furlonger


The 2016 Gartner CEO and Senior Business Executive Survey indicates that revenue growth, productivity improvements and digital transformation dominate FS CEOs' agendas. The emergence of a new digital ecosystem will cause CEOs to question if the industry has lost control of its value proposition.

Table Of Contents

Survey Objective

Data Insights

  • Finding No. 1: Core Business Priorities Are Little Changed From 2015, With Growth via Customer Experience Improvements Being Paramount
    • CEO Beliefs
  • Finding No. 2: Productivity Improvements Are Being Sought by CEOs Through Digital Technology, Even as Employment Numbers Grow
  • Finding No. 3: CEOs Remain in Charge of the Digital Agenda Centered on Analytics and Automation, and "Fast Following" of Business Innovation Trends
  • Methodology

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.