Gartner Research

Bridge the BPM Skills Gap to Deliver Better Business Outcomes

Published: 01 April 2016

ID: G00300376

Analyst(s): Samantha Searle


The BPM skills gap continues to threaten the success of BPM projects and programs. BP directors should use the research featured here to create a plan for providing BPM practitioners with the skills they need to deliver better business outcomes from BPM projects and programs.

Table Of Contents


Research Highlights

  • Identify the Skills Required for Your Planned BPM Projects and Programs
  • Determine the Expertise Level Required for Each BPM Skill
  • Build a Tiered BPM Staffing Model to Clarify Which BPM Roles Require Which Skills

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