Gartner Research

Leadership Development Module 5, Chapter 7: A Change Management Case Study

Published: 06 April 2016

ID: G00301002

Analyst(s): Colleen Young


After a high-profile, only partially successful ERP implementation, a U.S. state instituted formal organizational change management disciplines to enhance project success. Its journey, present maturity and future plans are described here.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
    • ERP and Project/Organizational Change Management: A History
  • The Challenge
    • General Behaviors
  • Approach
  • Results
    • Change and Project Management Become Standard Operating Procedure
  • Critical Success Factors
  • Lessons Learned

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