Gartner Research

Distinguish Between Front-Line-User Education and Training to Ensure WMS Implementation Success

Published: 07 April 2016

ID: G00300592

Analyst(s): C. Klappich


Supply chain leaders understand the importance of training their frontline workers on the skills required for a WMS rollout. However, they will increase the success of an implementation by focusing more time and effort on educating their workers on the "why" of the initiative.

Table Of Contents
  • Key Finding
  • Recommendation


  • How We Learn
  • What It Takes to Change
  • Consider Your Audience
  • Build Skills With Training
  • Build Commitment With Education
    • Preproject
    • Project Duration
    • Project Rollout/Go-Live
  • Recommendations

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