Gartner Research

Amdocs ClarifyCRM Service Solutions

Published: 09 October 2003

ID: G0096684

Analyst(s): Cynthia R. Lubrano, Rochelle Shaw

Summary

The Amdocs ClarifyCRM Service and Support series offers customer service, contact center, field service and Web service solutions. Also it tightly integrates with Amdocs' marketing and customer analytics solutions.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
  • Pricing
    • GSA Pricing
  • Competitors
    • Chordiant
    • Oracle
    • Pegasystems
    • PeopleSoft
    • Siebel
  • Strengths
    • Leader in the Telecommunications Market
    • Interface Improves Quality of Customer Interactions
    • Tight Integration With ClarifyCRM Marketing and Analysis
  • Limitations
    • Vertical Diversity
    • Not All Amdocs CRM Products Are Browser-based
    • Recommended Gartner Research
  • Insight

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