Gartner Research

Elevate the Employee Experience With Consumer-Oriented IT Service Delivery

Published: 08 April 2016

ID: G00281685

Analyst(s): Brian Prentice , Matthew Cain , Mike Gotta


The consumerization of IT isn't so much about using consumer apps for business purposes. It's more about applying the tactics of consumerization to the IT fabric, so as to make employees more agile and engaged.

Table Of Contents
  • Key Challenges



  • Develop a Variety of Consumer-Like "Voice of the Employee" Practices That Enable the IT Group to Optimize the Employee Experience
  • Make Digital Design a Fundamental Application Development Competency
  • Ensure Consumer-Oriented Considerations Are Among the Top Priorities When Assessing Technology Vendors
  • Reorient the Service Desk to Treat Employees More Like Consumers

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