Gartner Research

Designing a Digital Workplace That Works the Way You Do

Published: 11 April 2016

ID: G00297737

Analyst(s): Carol Rozwell


Digital workplace programs aim to enable new and more effective ways of working. This research suggests techniques that digital workplace leaders can use to augment traditional process analysis with qualitative research to uncover the real work and who is involved in it.

Table Of Contents
  • Key Challenges



  • Augment Traditional Process Analysis With Social Network Information
  • Experiment With Alternative Research Techniques
    • Contextual Inquiry
    • Appreciative Inquiry
    • Storytelling
    • Crowdsourcing
    • Focus Groups
  • Lay the Groundwork for Building a Qualitative Analysis Competency That Spans Digital Workplace Stakeholders

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