Gartner Research

Designing a Digital Workplace That Works the Way You Do

Published: 11 April 2016

ID: G00297737

Analyst(s): Carol Rozwell

Summary

Digital workplace programs aim to enable new and more effective ways of working. This research suggests techniques that digital workplace leaders can use to augment traditional process analysis with qualitative research to uncover the real work and who is involved in it.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Augment Traditional Process Analysis With Social Network Information
  • Experiment With Alternative Research Techniques
    • Contextual Inquiry
    • Appreciative Inquiry
    • Storytelling
    • Crowdsourcing
    • Focus Groups
  • Lay the Groundwork for Building a Qualitative Analysis Competency That Spans Digital Workplace Stakeholders

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.