Gartner Research

Look Beyond Manufacturing to Tame the Cost of Poor Quality in Your Supply Chain

Published: 11 April 2016

ID: G00301669

Analyst(s): Ray Barger Jr, Simon Jacobson


This research describes why and how supply chain center-of-excellence leaders should broaden their measurement and limitation of cost-of-poor-quality exposure beyond the manufacturing function.

Table Of Contents
  • Key Challenges



  • Focus COPQ Improvement Opportunities in Both Customer- and Supplier-Facing Ecosystems
    • Customer-Facing Opportunities
    • Supplier-Facing Opportunities
    • Customer- and Supplier-Facing Opportunities
  • Leverage Cost Modeling Techniques to Add Quality to Overall CTS Programs
  • Improve Data Quality for a Consistent View and Calculation of COPQ
    • Think in Increments

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