Gartner Research

Market Insight: Vertical Industry Opportunities for Business Model Reinvention and Operating Model Transformation

Published: 12 April 2016

ID: G00273013

Analyst(s): Twiggy Lo , Patrick Sullivan , Susanne Matson , Julie Short


Business model innovation and operating model transformation can enable client organizations to reinvent how they compete in market. Service providers able to support such transformation will empower their practice leaders to leverage industry expertise to maximize business outcomes for clients.

Table Of Contents


  • The Focus of Becoming a Digital Business Will Require Fundamental Changes in Clients' Business Models and Operating Models to Enable Business Results
  • Help Clients Set Realistic Goals and Expectations
  • Use Operating Model Transformation Efforts to Develop Digital Strategy and Reinvent Business Models

Background and Context

  • The Market for Digital Business Is Still Focused on Operational Efficiencies

The Impact

  • Digital Business Disruption Will Differ by Industry but Clients Are Focused on Design and Speed to Solve the Digitalization Question
  • Leverage the Key Industries Ripe for Digital Business
    • Digital Business Priorities for Manufacturing
    • Digital Business Priorities for Banking
    • Digital Business Priorities for Retail
  • Service Providers Must Focus on Their Digital Business Solutions to Gain More Share of the Market


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