Gartner Research

Best Practices for Healthcare CIOs Making the Transition From Payer to Vendor

Published: 15 April 2016

ID: G00301487

Analyst(s): Constance Sjoquist, Robert H. Booz


In a fast-changing, increasingly competitive U.S. healthcare market, payers are looking to become vendors of nonpremium products and services. CIOs must rethink and reconfigure IT to succeed in these business ventures.

Table Of Contents
  • Key Challenges



  • Assess and Confirm Your IT Organization's Ability to Support Opportunities to Generate New Nonpremium Revenue From Its Products or Services
  • Leverage Your Existing Processes, Technology and Skills as Sellable Assets to Accommodate Fundamentally Different Business Models
    • Leverage Existing Capacity
    • Leverage Intellectual Capital
    • Combine Excess Capacity and Intellectual Capital
  • Create a Portfolio of Unique Healthcare Products and Services That Can Be Packaged to Meet External Needs With Minimum Internal Disruption
  • Conclusion: Transitioning From Managers of Risk to Proprietors of Products and Services Demands Caution and Commitment

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