Gartner Research

Mobility and Cloud Office Will Transform the End-User Computing Team

Published: 15 April 2016

ID: G00296546

Analyst(s): Terrence Cosgrove

Summary

Mobile technologies and cloud office services will change the way IT support teams organize. IT operations leaders should look to combine their endpoint and cloud office teams to support digital workplace initiatives.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Support PCs and Mobile Devices With a Single Endpoint Support Team
  • Create a Cloud Office Support Team With a Balance of Technical and Nontechnical Skills to Support Services
  • In the Next Three Years, Create a Digital Workplace Support Team
    • Conditional Access Based on Device Trust
    • Office and Endpoints as a Service
    • Monitoring Service Quality From the Endpoint Point of View

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