Gartner Research

Understand When to Use Third-Party Services to Enhance Software Asset Management

Published: 15 April 2016

ID: G00298387

Analyst(s): Stewart Buchanan , Dawn Hubbard , Victoria Barber, Stephen White

Summary

Internal resources alone rarely provide all the skills, experience and expertise needed for effective software asset management, or to change attitudes toward SAM. Survey data indicates that IT leaders may not be aware of this until they work with third-party expertise or fail software audits.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • IT leaders who engage SAM service providers have more strategically focused SAM objectives
    • Recommended Actions
  • The financial and business impact of vendor software license audits makes IT leaders aware of SAM capability limitations and acts as a catalyst for investment in third-party services
    • Recommended Actions
  • IT leaders who use SAM providers to reduce licensing liabilities cannot expect third parties to take all responsibility for compliance as corrective actions, procurement and deployment execution responsibilities will remain with the IT operation
    • What SAM Service Providers Don't Do
    • What SAM Service Providers Should Do
    • Recommended Actions

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