Gartner Research

London Bridge Vectus

Published: 23 March 2001

ID: G0096910

Analyst(s): Jim Davies

Summary

London Bridge is an established credit-receivables management software company based in the U.K. In 1999, the company acquired Hatton Blue for its financial services-focused CRM product called Vectus. The acquisition extended London Bridge's portfolio and added a complementary CRM product to London Bridge's existing Credit and Receivables Management and Mortgage Lending application suites. Vectus 4.0 provides a call center solution with Internet access capabilities built on a rules-based business engine. The solution supports a range of platforms and databases. Rather than dominate an enterprise's IT infrastructure, Vectus is designed to complement existing legacy systems and provide an integrated front-office solution. Vectus provides user-configurable CRM functionality accessed via simplistic rule-sets or from the Vectus Function Library.

Table Of Contents
  • Corporate Headquarters
  • Overview
    • Service and Support
    • Distribution
  • Analysis
  • Pricing
    • GSA Pricing
  • Competitors
    • Pegasystems
    • Siebel
  • Strengths
    • Workflow
    • Financial Services Experience
    • Integrated Enterprise Suite for Banking Sector
  • Limitations
    • CRM Functionality
    • Global Support
    • Vertical Focus
  • Insight

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