Gartner Research

SWOT: BroadSoft, Cloud UC, Worldwide

Published: 18 April 2016

ID: G00303741

Analyst(s): Bern Elliot , Megan Fernandez , Daniel O'Connell


Gartner evaluates the BroadSoft cloud UC stack, deployed across many top 50 global carriers and cable operators. Long known as a cloud VoIP provider to small business, BroadSoft has recently expanded its mobility, video, contact center and user experiences to pursue upmarket opportunities.

Table Of Contents


  • SWOT Analysis
    • Background
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Recommendations for Partners and/or Competitors
    • Partner Recommendations
    • Competitor Recommendations
  • Implication for BroadSoft
  • Company Overview
  • Methodology

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