Gartner Research

Cool Vendors in ITSM 2.0, 2016

Published: 19 April 2016

ID: G00300253

Analyst(s): Chris Matchett , Tapati Bandopadhyay


Infrastructure and operation leaders require solutions that address key ITSM 2.0 challenges (e.g., overcomplexity and high total cost of ownership without significant value). The theme of 2016's Cool Vendors in ITSM 2.0 is innovative analytics and aggregation for high efficiency and effectiveness.

Table Of Contents


  • What You Need to Know
  • Service-Flow
  • GAVS Technologies
  • CSS Corp
  • Optanix (formerly ShoreGroup)

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