Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 1Q16 Update

Published: 19 April 2016

ID: G00298596

Analyst(s): Megan Fernandez , Mika Rajamaki, Scott Morrison, Tom Eagle , Daniel O'Connell


Global spending on unified communications will grow at a 2.8% CAGR through 2020 to reach $42.1 billion in 2020. Projected growth in cloud UC delivery will offset declines in premises-based UC.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Global Market
  • Main Segment-Level Changes in the 1Q16 Forecast
    • Enterprise Telephony
    • Conferencing
    • Videoconferencing Systems and Infrastructure
  • Main Regional Changes in the 1Q16 Forecast
    • Latin America
    • North America
    • Sub-Saharan Africa
    • Eurasia


  • Technology Provider Trends
  • Replacement Cycles
  • Features and Service Types
  • Pricing

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