Gartner Research

Application Leaders Must Deal With 'Hybrid Reality': Application Delivery and Support in an Increasingly Cloudy World

Published: 20 April 2016

ID: G00303429

Analyst(s): Christian Hestermann , Stefan Van Der Zijden , Mark Driver , David Norton


Cloud-based applications are a growing component of application portfolios and exist alongside on-premises applications in a "hybrid reality." We assess the impact of cloud-based applications (specifically SaaS) on application delivery and support operations, and identify relevant Gartner research.

Table Of Contents


  • Introduction
    • Cloud-Based Service Models
    • The "Hybrid Reality"
    • Focus of This Document
    • Other Documents in the Series
    • Context of Referenced Gartner Documents
  • Cause and Nature of Impact
  • Challenges and Recommendations
    • Cloud-Based Applications Require an Approach to Vendor Management That Is More Direct and Involved Than the Infrequent Customer-Vendor Interactions Associated With On-Premises Applications
    • Cloud-Based Applications Require Changes to Application Delivery and Maintenance Processes, and Raise Additional Concerns About Implementation, Customization and Integration
    • Use of Cloud-Based Applications Often Enables the Offloading of Many Operational Tasks, but It Also Requires Changes to Processes to Ensure End-to-End Support

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