Gartner Research

How Digital Business Affects I&O Processes

Published: 20 April 2016

ID: G00299843

Analyst(s): Milind Govekar , Ian Head


As digital business moves from innovation as a side activity to a core competency, infrastructure and operations leaders must adopt new practices such as DevOps and creatively interpret frameworks such as ITIL. Those who do not will put their organization's digital transformation at risk.

Table Of Contents
  • Key Challenges



  • Implement the Right Tool for the Job — No More "One Size Fits All" Processes
  • Make Your Business Goal an Agile Organization, Not Fast Individuals

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