Gartner Research

Business Unit IT Strategies: CIO Decision Framework for Centralization and Decentralization

Published: 21 April 2016

ID: G00304016

Analyst(s): Tina Nunno , Lee Weldon


Enterprises struggle to determine which business capabilities they should centralize, leave local to the business unit level, or approach in a hybrid manner. We provide a framework to help CIOs and non-IT leaders collaboratively make quality decisions regarding central versus business unit IT.

Table Of Contents


  • 1. Identify Your Key Business Capabilities
  • 2. Categorize and Prioritize Business Capabilities by Business Value
    • Competitive Differentiators
  • 3. Apply the Question-Based Tool to Understand and Reassess Your Approach
  • 4. Avoid the All-or-Nothing Strategy; Instead, Find the Feasibility Point
  • Finally, Decide the Future Approach to the Capability

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