Gartner Research

CSP Revenue and Customer Management Suites Require a Change in Procurement Approach

Published: 21 April 2016

ID: G00298149

Analyst(s): Norbert Scholz, Jouni Forsman

Summary

Integrated revenue and customer management suites perform reasonably well, but CSPs' own uncertainty about future product sets creates confusion during the purchase cycle. CSP IT procurement managers are challenged in their ability to source effectively.

Table Of Contents
  • Impacts

Analysis

  • Five Trends in CSP Satisfaction With IRCM Vendors

Impacts and Recommendations

  • CSPs' checklist for IRCM capabilities often cannot be fulfilled by some suppliers, creating a gap between users' expectations and vendor promises
    • Main Developments in 2015
  • Adjunct IRCM functionalities often fail to match the quality of core functionalities, leading CSPs to select specialized suppliers
    • Main Developments in 2015

Appendix

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