Gartner Research

The 2001 CRM Hype Cycle

Published: 03 April 2001

ID: G0097136

Analyst(s): Gareth Herschel , Scott Nelson

Summary

Most new technologies follow a typical evolution of early hype, later disappointment and eventual productivity. Here, we position the major technologies that will impact CRM in 2001, along with the concept of CRM itself.

Table Of Contents
  • Key Issues

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