Gartner Research

Running IT Like a Business 2.0: The Service-Optimizing IT Delivery Model

Published: 26 April 2016

ID: G00307960

Analyst(s): Colleen Young


The service-optimizing IT delivery model, also known as shared services or the internal service company, is the third of four models determining how IT organizations optimally orchestrate their capabilities to deliver specific value.

Table Of Contents
  • Overview


  • The Service-Optimizing Delivery Model
    • Front-Office Attributes
    • Back-Office Attributes
  • The Service-Optimizing Model's Organizing Construct
  • Transitioning From the Process to the Service-Optimizing Model
    • Phase 1: Research/Plan
    • Phase 2: Educate/Pilot
    • Phase 3: Implement/Refine
  • Summary

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