Gartner Research

ITSM Fundamentals: How to Create an IT Service Portfolio

Published: 26 April 2016

ID: G00307970

Analyst(s): Colleen Young


In the world of IT service management, nothing is more misunderstood than the purpose of, and construct for, the service portfolio. This research clarifies why the service portfolio is crucial and how to create one.

Table Of Contents
  • Overview


  • How to Create an IT Service Portfolio
    • Step 1: Level-Set the Definition of a Service
    • Step 2: Get Off the Blank Page
    • Step 3: Call a Meeting, and Establish the Criteria for a Service
    • Step 4: Cull
    • Step 5: Refine and Bundle
    • Step 6: Describe and Position
    • Step 7: Test and Finalize
  • Keeping the Portfolio Evergreen
  • Summary

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