Gartner Research

Understand Shared-Service Fundamentals and Avoid Perennial Traps

Published: 26 April 2016

ID: G00307925

Analyst(s): Colleen Young


Three poorly understood concepts are the root cause of most shared-service derailments.

Table Of Contents
  • Overview


  • Concept 1 — Operating and Delivery Models
    • IT Operating Model
    • Service Delivery Models
  • Concept 2 — Asset Consolidation
  • Concept 3 — The Transformation Road Map

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