Gartner Research

Six Steps to Process-Based IT Organizational Design

Published: 26 April 2016

ID: G00307977

Analyst(s): Colleen Young


Process discipline has gained acceptance as the appropriate orchestrating principle behind IT organizational design. But the overwhelming questions are: "What does process discipline mean?" and "How does one build a process-based structure?"

Table Of Contents
  • Overview


  • Step 1: Define End-to-End Processes and Overlay Them With Participating Organizational Units
  • Step 2: Define the Roles, Capabilities and Skills Required to Execute Processes
  • Step 3: Design Inter-Team Structure and Accountabilities
  • Step 4: Design the Intra-Team Structure
  • Step 5: Determine Geographical Resource Distribution and Reporting
  • Step 6: Determine the Need for Exceptions or Specialized Structures
    • Retaining Functional Silos
    • Competency Centers
  • Project Demand for Infrastructure Support Resources
    • Option 1: Create Separate Resource Pools
    • Option 2: Develop Forecasting Capability
    • Option 3: Invest in Resource Allocation and Management
  • Putting It Together
  • Making the Transition
  • Summary

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