Gartner Research

Which Comes First, Sourcing Strategy or Service Strategy?

Published: 26 April 2016

ID: G00307923

Analyst(s): Cassio Dreyfuss , Colleen Young


Sourcing and service strategies are often in a "tug of war" for pre-eminence that, among many things, impacts IT strategy, governance and organizational structure. This research clarifies their relationship to one another.

Table Of Contents


  • What Is an ITSM Strategy?
  • Strategy and ITSM
  • Which Comes First?
  • Relationships Are Encouraged

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