Gartner Research

Make a Smooth Transition to Service Pricing

Published: 26 April 2016

ID: G00307931

Analyst(s): Jim McGittigan , Barbara Gomolski


Many organizations are trying to evolve their cost allocation and recovery processes to align more closely with their service management efforts. The best practices described here will help enterprises avoid common pitfalls as they transition to service pricing.

Table Of Contents
  • Key Challenges


  • The Move to Service Pricing
  • Best Practice No. 1: Ensure That the Organization Is Ready
  • Best Practice No. 2: Create a Business Case for Service Pricing
  • Best Practice No. 3: Create Service Portfolios Before Service Catalogs
  • Best Practice No. 4: Get Familiar With Common Approaches to Service Pricing Models

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