Gartner Research

Accelerate Maturity by Building Critical IT Roles at the Right Time

Published: 26 April 2016

ID: G00307929

Analyst(s): Lily Mok , Diane Berry , Cassio Dreyfuss


IT organizations must follow a process of maturity for building the appropriate capabilities at the right time. CIOs should ensure these capabilities are delivered through specified critical roles that are introduced in a sequence to leverage synergies appropriately and enhance IT's role and value.

Table Of Contents


  • Introduction
  • Building IT Business Capability Through Critical Roles
  • Level 1: Functional — Building a Reliable IT Foundation
    • Asset Manager
    • IT Process Manager
    • Security Manager
  • Level 2: Enabling — Developing Business Support Capabilities
    • Business Analyst
    • Product Manager
    • Delivery Manager
    • Sourcing Manager
    • Vendor Manager
  • Level 3: Contributing — Collaboration Drives Enhanced Business Performance
    • Business Process Director
    • Business Process Architect
    • Business Relationship Manager
    • Portfolio Manager
    • Project Manager
    • Program Manager
    • Resource Manager
  • Level 4: Differentiating — Leveraging IT to Create Competitive Advantage
    • CTO
    • Chief Enterprise Architect
    • Enterprise Architect
    • Business Intelligence Architect
  • Level 5: Transformational — Redefine Markets, Industries and the Competitive Landscape Through Technology and Information
    • Business Designer
    • Innovation Director
    • Technology Innovator
  • Conclusion

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