Gartner Research

The Fundamental Starter Elements for IT Service Portfolio and IT Service Catalog

Published: 26 April 2016

ID: G00307972

Analyst(s): Debra Curtis


Many IT organizations focus on the IT service catalog first. We recommend documenting the IT service portfolio first, then creating the catalog of standard, repeatable services.

Table Of Contents
  • Overview


  • Managing an IT Service Portfolio Means Knowing What a Service Is — and Isn't
  • The Challenges of Implementing IT Service Portfolios and IT Service Catalogs
    • Know the Difference Between the IT Service Portfolio and the IT Service Catalog
    • Know the Benefits of IT Service Portfolios and IT Service Catalogs
    • Considerations When Defining IT Services
    • Link Services From Portfolio to Catalog
  • Leverage Tools to Manage IT Service Portfolios and Create IT Service Catalogs
  • Best Practices for Establishing a First-Generation IT Service Portfolio and IT Service Catalog
    • Use Maturity Levels to Monitor Progress
    • The Uses and Perils of ITIL
    • The Importance of Staffing Crucial Roles
    • The Importance of Cross-Organizational Collaboration
  • Creating an Action Plan

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