Gartner Research

Capture the Contribution of IT Services With Business-Centric Value Statements

Published: 26 April 2016

ID: G00307926

Analyst(s): Colleen Young


Client-centric value statements are key to articulating the contribution of IT services and to crafting meaningful business-based SLAs.

Table Of Contents
  • Key Challenges



  • Begin With the IT Service Portfolio
  • Include at Least One Business Value Statement for Each Service
  • Ensure IT Service Portfolio Descriptions Are Consistent With Value Statements
  • Craft Potential SLAs
  • Validate the Portfolio and Value Statements With Business Leaders
  • Publish the IT Service Portfolio

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