Gartner Research

Service Management, ITIL and the Process-Optimizing IT Delivery Model

Published: 26 April 2016

ID: G00307961

Analyst(s): Colleen Young


The process-optimizing IT delivery model is the gate through which all IT departments must pass if they are to have any credibility with enterprise leaders.

Table Of Contents
  • Overview


  • The Process-Optimizing IT Delivery Model
  • Transitioning From the Asset- to the Process-Optimizing Model
    • Know Your Ultimate Desired End State
    • Making the Transition
    • Some Final Considerations
  • Summary

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