Gartner Research

The Built-to-Purpose IT Organization

Published: 26 April 2016

ID: G00307927

Analyst(s): Colleen Young


We outline how to optimize the design and orchestration of the IT organization using the four futures of IT to identify the best choices for different IT value contributions.

Table Of Contents


  • Introduction
  • Purpose Must Drive Organization
  • Road Map for Building IT Organization Structure
  • Principles, Tools and Techniques for Organizing IT
    • Line Management Roles and Structures
    • Delivery Roles and Structures
    • Governance Roles and Structures
  • Blending the Tools and Techniques: Balancing the Pros and Cons
  • Case Examples of Blending the Tools and Techniques
    • A Construction Company — IT as the Engine Room
    • A Consumer Packaged Goods Company Needs to Blend IT as Engine Room, IT as Global Service Provider and/or IT "Is" the Business
    • A Media Company Needs to Use All Four Futures of IT
  • Appendix: The Four Futures of IT
    • IT as Engine Room
    • IT as Global Business Service Provider
    • IT "Is" the Business
    • Everyone's IT

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.