Gartner Research

Best Practices in Organizing Supply Chain Centers of Excellence

Published: 28 April 2016

ID: G00302474

Analyst(s): Ken Chadwick , Jennifer Loveland


Implementing a center of excellence is part of many chief supply chain officers' agendas, but how to approach the design is an open question. This research outlines the most common organization structures for COEs and what to consider when adopting them.

Table Of Contents
  • Key Challenges



  • Align the COE Organizing Model With the Context and Objectives of the Business
    • Decentralized COE
    • Center-Led COE
    • Centralized COE
    • Recommendations
  • Frame the Scope and Focus of the COE
    • Managing Multiple COEs Together
    • Recommendations
  • Align Roles to Better Synchronize Insights and Decision Making With the Business
    • Recommendations

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