Gartner Research

Anticipate the Cultural Effects of an IT Process Initiative

Published: 29 April 2016

ID: G00307976

Analyst(s): Colleen Young


Many IT organizations are enacting process initiatives due to the rising popularity of methods such as IT Infrastructure Library and CobiT. These initiatives have substantial cultural effects that must be anticipated and managed to ensure success.

Table Of Contents


  • Common "Pushback" Behaviors and Solutions
    • Maverick Behaviors:
    • Change Management Techniques:
  • Mutual Team Member Distrust
    • Change Management Techniques:
  • Ego-Based Resistance and Posturing
    • Change Management Techniques:
  • Management Competencies and Scope
    • Change Management Techniques:
  • Expectations for "Stability"
    • Change Management Techniques:
  • A Word About Matrix Structures
  • Bottom Line

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