Gartner Research

IBM's Internal Apple Mac Savings Started With New Processes

Published: 04 May 2016

ID: G00301548

Analyst(s): Rich Doheny , Michael Silver, Terrence Cosgrove

Summary

Fletcher Previn made waves at the October 2015 Jamf conference, asserting that every Mac that IBM deploys makes the organization money. Endpoint computing managers should review the processes implemented by IBM and consider how the changes could improve not just Mac, but also Windows, support.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Give Users Choices, and Clarify the Advantages and Trade-Offs; Not All Applications and Services Can Be Provided Across All Platforms
  • Investigate Moving to an Automated Deployment Process, Adding Self-Service and Peer Support Capabilities, and Implementing Lightweight EMM-Style Management for Windows and Mac PCs
  • Continue to Favor OS-Neutral Applications Over OS-Specific Ones When Acquiring New or Replacement Applications

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