Gartner Research

Market Trends: Application Testing Services Must Address the Shift to Digital Business Requirements

Published: 04 May 2016

ID: G00261886

Analyst(s): Susanne Matson


Application testing services have undergone tremendous change with the advent of digital business. Testing managers at service providers must deliver business assurance and the assurance of ecosystems.

Table Of Contents


Market Trend

  • Buyers Will Accelerate Agile and DevOps Strategies
    • New Required Skills Will Challenge the Current Staffing Models
  • More Executives With Business Roles Will Buy Testing Services
  • Business Assurance Will Create New Ways of Contracting
  • Assuring the Ecosystem Requires a Vastly Different Scope of Testing
  • Market Structure Trend
    • Updated Services Needed in the Testing Services Market

Contrarian View

  • The Complexity Associated With Contracting for Business Outcomes Will Greatly Delay Such Contracts Into the Market
  • The Strategic Business Criticality of Testing and Quality Could Cause Clients to Bring Testing Back In-House

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