Gartner Research

Six Key Steps to Move IT Process Automation From Basics to Best Practices

Published: 04 May 2016

ID: G00303418

Analyst(s): Robert Naegle


The demand for I&O to deliver IT and business services on schedule and under budget requires increasing automation of I&O practices. To optimize services above and beyond IT task automation, I&O leaders must make IT process automation a central strategic pillar of their delivery model.

Table Of Contents
  • Key Challenges



  • Assess Organization Maturity and Automation Skills
  • Appoint an Automation Leader
  • Standardize Operating Environments
  • Focus Objectives and Manage Expectations
  • Control Costs
  • Communicate Value and Benefits

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