Gartner Research

Best Practices for Negotiating SaaS Global Trade Compliance Contracts

Published: 06 May 2016

ID: G00293540

Analyst(s): William McNeill

Summary

Global trade compliance software-as-a-service contracts are highly complex and contain hidden costs and risks. Compliance professionals can use this research as a basis for collaboration with IT procurement to lower cost and mitigate risk.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Clearly Define the Scope of What You Are Buying
  • Clearly Define the Pricing Metrics
    • Per-Module Pricing
  • Cap Transactional Fees
  • Clearly Define the Upfront Services Required
  • Ensure That There Are Clearly Defined SLAs
  • Weigh the Pros and Cons of Contracts of Various Lengths
  • Consider Other Items for Software Contracting
  • Remember the Trade-Offs

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.