Gartner Research

Best Practices for Negotiating SaaS Global Trade Compliance Contracts

Published: 06 May 2016

ID: G00293540

Analyst(s): William McNeill


Global trade compliance software-as-a-service contracts are highly complex and contain hidden costs and risks. Compliance professionals can use this research as a basis for collaboration with IT procurement to lower cost and mitigate risk.

Table Of Contents
  • Key Challenges



  • Clearly Define the Scope of What You Are Buying
  • Clearly Define the Pricing Metrics
    • Per-Module Pricing
  • Cap Transactional Fees
  • Clearly Define the Upfront Services Required
  • Ensure That There Are Clearly Defined SLAs
  • Weigh the Pros and Cons of Contracts of Various Lengths
  • Consider Other Items for Software Contracting
  • Remember the Trade-Offs

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