Gartner Research

Gartner ITScore Transformation Roadmap: Achieving Enterprise IT Maturity Level 3

Published: 09 May 2016

ID: G00308448

Analyst(s): Alvaro Mello, Colleen Young


Level 3 on the Gartner ITScore Enterprise IT Maturity Model is a tipping point where IT earns the performance credibility to influence and accelerate strategic application of technology at the enterprise level. It is a transformational state, with many interdependent and concurrent change streams.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • Introduction
  • Achieving Level 3 and the service-optimizing delivery model: Analysis
  • Phase 1: Business development and strategic planning
  • Phase 2: Execute
  • Phase 3: Refine
  • Phases 1, 2 and 3 at a glance: A Gantt chart

Achieving Level 3 and the service-optimizing delivery model: Analysis

  • Future state
  • Current state
  • Gap analysis and interdependencies

Phase 1: Business development and strategic planning

  • Step 1: Develop the IT service portfolio
  • Step 2: Map core processes to services
  • Step 3: Conduct market research on each service
  • Step 4: Assess competitive positioning
  • Step 5: Prepare a P&L statement for each service
  • Step 6: Finalize the IT service portfolio and value propositions

Phase 2: Execute

  • Performance and process management
  • People and sourcing
  • Organizational structure
  • Funding and financial management
  • Tools and automation

Phase 3: Refine

  • Step 7: Iterate portfolio life cycle management and performance optimization
  • Step 8: Implement end-state financial model

Phases 1, 2 and 3 at a glance: A Gantt chart


  • Key findings
  • Recommendations

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research

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