Published: 09 May 2016
Analyst(s): Alvaro Mello, Colleen Young
Level 3 on the Gartner ITScore Enterprise IT Maturity Model is a tipping point where IT earns the performance credibility to influence and accelerate strategic application of technology at the enterprise level. It is a transformational state, with many interdependent and concurrent change streams.
Achieving Level 3 and the service-optimizing delivery model: Analysis
Phase 1: Business development and strategic planning
Phase 2: Execute
Phase 3: Refine
Phases 1, 2 and 3 at a glance: A Gantt chart
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