Gartner Research

Report Highlight for Market Trends: New Business Model and Digital Service to Drive Next-Generation BPO Services in 2016

Published: 09 May 2016

ID: G00308618

Analyst(s): TJ Singh , Michael Dominy , Morgan Yeates, Cathy Tornbohm


Business process outsourcing services are evolving due to increasing functional and process complexity, innovation delivered via scalable, cost-effective methods, and new delivery channels. Strategic planners should leverage these trends to generate profitable and high-growth business opportunities.

Table Of Contents


Report Highlight

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.