Gartner Research

Market Insight: Find New Revenue by Aligning Managed Content Services to BPM Initiatives

Published: 09 May 2016

ID: G00301744

Analyst(s): Samantha Searle , Janelle Hill , Ken Weilerstein

Summary

Marketing managers of managed content services are struggling to identify new sources of revenue and points of engagement with customers beyond managed print services. This research identifies growth opportunities by complementing BPM platforms with solution frameworks and professional services.

Table Of Contents

Analysis

  • BPM Opportunities for MCS Providers
    • Opportunities for MCS Providers to Fill in Gaps in BPM Platform Providers' Capabilities
    • Custom Process Solution Opportunity
    • MCS Providers as a Channel for BPM Platform Sales

Background and Context

  • Defining BPM (Versus MCS)

The Impact

  • MCS Solutions Coexisting With Mainstream BPM
    • Where MCS Can Complement BPM
    • Potential Conflicts
    • Trends in Mainstream BPM Could Open or Close Doors for MCS Providers

Conclusion

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