Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2015

Published: 10 May 2016

ID: G00296121

Analyst(s): Dean Blackmore , Cathy Tornbohm


Gartner's annual analysis reveals almost half of the BPO market is held by the top 25 providers. ADP, with annual growth of 8.8% in constant currency, has maintained its No. 1 position; Xerox is again ranked No. 2, despite declining performance (negative 3.2% growth in constant currency).

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • ADP
  • Xerox
  • First Data
  • FIS
  • Capita
  • Accenture
  • Teleperformance
  • Broadridge
  • Convergys
  • Paychex
  • Geographic Analysis of BPO Leaders, 2015

Mergers and Acquisitions

Gartner Recommended Reading

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